Dear Editor,
I visited the Twickenham Park offices of the Registrar General's Department on Wednesday August 21, 2013 and applied for my mother's death certificate. I opted for the express service, which is a three-day service. I was, therefore, expecting to get the certificate by the latest Monday, August 26, 2013.
When I called them on Monday they told me that the certificate is ready and the bearer is expected to drop it off at my house with in 24 hours. This was after I went through rigorous phones calls before finally speaking to a representative.
I took the day from work on Tuesday because I had a appointment with a law firm for 4:00 pm and up until now I haven't got any phone call or seen any bearer come at my house to drop off anything.
I have been calling the RGD and they have now given me the name of a courier firm in May Pen which, when I try to get them on phone, the phone line keeps ringing without a response. This only tells me that even if there is such a courier firm, the have given me the impression that they are not a reputable company.
I thought the RGD was way past this stage already.
I think they should scrap this express service and stop "mashing up" some people business, I shouldn't be hearing about a courier service. I paid RGD $2,350 for a three-day service and over a week later no certificate.
Mark Bell
mark.bellphoto@hotmail.com
Angry and disappointed at RGD
-->
I visited the Twickenham Park offices of the Registrar General's Department on Wednesday August 21, 2013 and applied for my mother's death certificate. I opted for the express service, which is a three-day service. I was, therefore, expecting to get the certificate by the latest Monday, August 26, 2013.
When I called them on Monday they told me that the certificate is ready and the bearer is expected to drop it off at my house with in 24 hours. This was after I went through rigorous phones calls before finally speaking to a representative.
I took the day from work on Tuesday because I had a appointment with a law firm for 4:00 pm and up until now I haven't got any phone call or seen any bearer come at my house to drop off anything.
I have been calling the RGD and they have now given me the name of a courier firm in May Pen which, when I try to get them on phone, the phone line keeps ringing without a response. This only tells me that even if there is such a courier firm, the have given me the impression that they are not a reputable company.
I thought the RGD was way past this stage already.
I think they should scrap this express service and stop "mashing up" some people business, I shouldn't be hearing about a courier service. I paid RGD $2,350 for a three-day service and over a week later no certificate.
Mark Bell
mark.bellphoto@hotmail.com
Angry and disappointed at RGD
-->