Dear Editor,
Jamaica Public Service has noted with concern the letter to the editor in the Daily Observer of January 15, 2014, "Rain, lights out".
The company is aware of incidents in recent times that have affected the community of Wiltshire, at the border of Trelawny and St James, which we deeply regret.
In the first case, one of our poles in Wiltshire — located in a swampy area — fell when the connections to the soil became loose due to the effects of prolonged saturation.
In two other instances, we had technical challenges, including a blown transformer. Measures are currently being undertaken to more effectively stabilise not only this pole, but others which are in wet/swampy locations.
We have also been taking steps to address the other technical challenges that resulted in the disruptions in power supply to the community.
In the meantime, we have made contact with the citizens' association, and will be attending their next community meeting to ensure that the company deals completely with all customer service issues affecting the residents.
We remain grateful for the feedback, as we continue our efforts to improve the service we provide.
Audrey Williams
Jamaica Public Service
We're on it -- JPS
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Jamaica Public Service has noted with concern the letter to the editor in the Daily Observer of January 15, 2014, "Rain, lights out".
The company is aware of incidents in recent times that have affected the community of Wiltshire, at the border of Trelawny and St James, which we deeply regret.
In the first case, one of our poles in Wiltshire — located in a swampy area — fell when the connections to the soil became loose due to the effects of prolonged saturation.
In two other instances, we had technical challenges, including a blown transformer. Measures are currently being undertaken to more effectively stabilise not only this pole, but others which are in wet/swampy locations.
We have also been taking steps to address the other technical challenges that resulted in the disruptions in power supply to the community.
In the meantime, we have made contact with the citizens' association, and will be attending their next community meeting to ensure that the company deals completely with all customer service issues affecting the residents.
We remain grateful for the feedback, as we continue our efforts to improve the service we provide.
Audrey Williams
Jamaica Public Service
We're on it -- JPS
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