Dear Editor,
I have to give kudos to the Minister of Health for trying to fix a rusty system and succeeding for the most part.
If you have ever had to use a pharmacy at any public hospital you would understand how frustrating a process it is. That is until recently.
I was pleasantly surprised when I visited the Bustamante Hospital about a week ago and did not have to wait a gruelling 2-3 hours as I did in the past to get the medication prescribed for my child.
As a young parent, I am sure there are others who can understand what it is like to take a sick child to a hospital and wait all day and then hear that the medication is not available, especially coming from a rural parish and travelling for hours. My experience this time around was quite different.
I spent only about 20 minutes at the pharmacy and got every item on my prescription.
I have to say to the Minister of Health Dr Fenton Ferguson that it was a stroke of brilliance to have the National Health Fund (NHF) take over the pharmacies at these hospitals. I am not sure what the NHF has done, but the people seem more motivated, for some reason, to do their jobs quickly.
I would like the Minister to now work on teaching some of these health workers how to deal with people. Customer service seems missing from their education, especially when dealing with distraught parents.
Dian Drumond
dianadrum872@gmail.com
On the success train, Minister Ferguson
-->
I have to give kudos to the Minister of Health for trying to fix a rusty system and succeeding for the most part.
If you have ever had to use a pharmacy at any public hospital you would understand how frustrating a process it is. That is until recently.
I was pleasantly surprised when I visited the Bustamante Hospital about a week ago and did not have to wait a gruelling 2-3 hours as I did in the past to get the medication prescribed for my child.
As a young parent, I am sure there are others who can understand what it is like to take a sick child to a hospital and wait all day and then hear that the medication is not available, especially coming from a rural parish and travelling for hours. My experience this time around was quite different.
I spent only about 20 minutes at the pharmacy and got every item on my prescription.
I have to say to the Minister of Health Dr Fenton Ferguson that it was a stroke of brilliance to have the National Health Fund (NHF) take over the pharmacies at these hospitals. I am not sure what the NHF has done, but the people seem more motivated, for some reason, to do their jobs quickly.
I would like the Minister to now work on teaching some of these health workers how to deal with people. Customer service seems missing from their education, especially when dealing with distraught parents.
Dian Drumond
dianadrum872@gmail.com
On the success train, Minister Ferguson
-->