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Congrats Observer Business Leader 2013 — Small entrepreneurs need right support to grow

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Dear Editor,

Congratulations to Mr and Mrs Burrowes on winning the Jamaica Observer Business Leader Award 2013. I have to admit my bias, in that I am particularly proud because they are from the west.

However, as a small entrepreneur, I am also encouraged by the stories of people like the owners of Dolphin Cove who conceptualise an idea and grow such an idea into a multimillion-dollar business, despite economic hardship and other external challenges.

As budding entrepreneurs, we need the right support and infrastructure to help our businesses to grow. For me, technology advancement is a big part of this and that is why, as someone who relies heavily on the Internet to do my business, I am very concerned about the proposed merger between Cable and Wireless and Columbus Communications.

At the moment, I use Flow Internet at home, having changed from LIME because of slow connectivity and overall poor service. Alas, it didn't take a long time for Flow to show its true colours, plus a long wait on the line to connect with their customer service agents. To make matters worse, over the past few months, my Internet connection has been moving at a snail's pace and to date, the remedy has been that I should turn off and then turn back on my modem. These are the identical issues I had with LIME.

Now I have seen a lot of debates and articles on this merger, but I am yet to see something from the regulators that will help to alleviate my concerns.

Small businesses still have the common touch.

Paul Buchanan

Albert Town, Trelawny

paulbuchanan403@gmail.com

Congrats Observer Business Leader 2013 -- Small entrepreneurs need right support to grow

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