Dear Editor,
We write with reference to the letter to the editor published in the Observer on Monday, September 21, 2015, 'Cable company attacks while nation sleeps' .
The Office of Utilities Regulation (OUR) is cognisant of, and sympathises with all customer complaints, however, we seek through this medium to clarify that regulating the electronic media, broadcast radio and television, as well as, in this case, subscriber television, is the sole remit of the Broadcasting Commission.
Permit me also to reiterate that the OUR has for the last 18 years worked strenuously to meet the following objectives:
* Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
* Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
* Promote the long-term, efficient provision of utility services for national development consistent with government policy.
* Provide an avenue of appeal for consumers in their relationship with the utility service providers.
* Work with other related agencies in the promotion of a sustainable environment.
* Act independently and impartially.
We anticipate that the Broadcasting Commission is making the relevant effort to bring a speedy resolution this customer's complaint. At the same time, we continue to be diligent in our efforts to contribute to national development by creating an environment for the efficient delivery of utility services for all Jamaicans.
Yvonne Grinam Nicholson
Director, Consumer & Public Affairs
Office of Utilities Regulation
ynicholson@our.org.jm
Not the OUR
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We write with reference to the letter to the editor published in the Observer on Monday, September 21, 2015, 'Cable company attacks while nation sleeps' .
The Office of Utilities Regulation (OUR) is cognisant of, and sympathises with all customer complaints, however, we seek through this medium to clarify that regulating the electronic media, broadcast radio and television, as well as, in this case, subscriber television, is the sole remit of the Broadcasting Commission.
Permit me also to reiterate that the OUR has for the last 18 years worked strenuously to meet the following objectives:
* Ensure that consumers of utility services enjoy an acceptable quality of service at reasonable cost.
* Establish and maintain transparent, consistent and objective rules for the regulation of utility service providers.
* Promote the long-term, efficient provision of utility services for national development consistent with government policy.
* Provide an avenue of appeal for consumers in their relationship with the utility service providers.
* Work with other related agencies in the promotion of a sustainable environment.
* Act independently and impartially.
We anticipate that the Broadcasting Commission is making the relevant effort to bring a speedy resolution this customer's complaint. At the same time, we continue to be diligent in our efforts to contribute to national development by creating an environment for the efficient delivery of utility services for all Jamaicans.
Yvonne Grinam Nicholson
Director, Consumer & Public Affairs
Office of Utilities Regulation
ynicholson@our.org.jm
Not the OUR
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