Dear Editor,
The passport office is the most inefficient and disgraceful organisation that I have had the misfortune of having to deal with.
On December 17, 2015, at approximately 12:30 pm, I accompanied my grandson there to renew his passport. We were directed to a pre-checking station which I thought was a good idea since they would ensure that all the documents were in good order before we went any further. Not so!
The wait in that area was approximately half-hour. Then he was given a number C66. It took about one-and-a-half hours for that number to be called.
But guess what, when he went to the window to which he was called, he was told his application could not be processed as 1) he only had one picture and 2) his birth certificate had not been photocopied. This should have been pointed out at the pre-checking station!
What this experience tells me is that the management at Passport, Immigration and Citizenship Agency does not effectively train their staff properly and that the staff and management there have absolutely no respect for the public.
Why else would people’s time be treated in this cavalier manner? They are certainly doing their all to ensure their clients do not have a stress-free Christmas.
Joan Williams
gratestj@gmail.com
The passport office is the most inefficient and disgraceful organisation that I have had the misfortune of having to deal with.
On December 17, 2015, at approximately 12:30 pm, I accompanied my grandson there to renew his passport. We were directed to a pre-checking station which I thought was a good idea since they would ensure that all the documents were in good order before we went any further. Not so!
The wait in that area was approximately half-hour. Then he was given a number C66. It took about one-and-a-half hours for that number to be called.
But guess what, when he went to the window to which he was called, he was told his application could not be processed as 1) he only had one picture and 2) his birth certificate had not been photocopied. This should have been pointed out at the pre-checking station!
What this experience tells me is that the management at Passport, Immigration and Citizenship Agency does not effectively train their staff properly and that the staff and management there have absolutely no respect for the public.
Why else would people’s time be treated in this cavalier manner? They are certainly doing their all to ensure their clients do not have a stress-free Christmas.
Joan Williams
gratestj@gmail.com