Dear Editor,
It happened to me last year when the Digicel data plan I tried on my phone for a couple of days expired. It happened to my wife last night when she put $500 credit on her phone and found it gone two hours later; when she called FLOW she was told she had inadvertently turned on her data with no plan. In neither case were we warned that we were being connected to the very expensive no-plan data mode and that we might, instead, prefer to register for a new plan, rather than empty out all of our phone call credit.
I am appealing to the Office of Utilities Regulation to insist that FLOW and Digicel decouple the data and phone call credit on mobile phones. At the very least, the switchover should not be automatic, and not be done without the user being informed and then agreeing.
Technically, it is no problem, but they make a lot of money inadvertently, if not dishonestly, by maintaining this system.
Paul Ward
Oracabessa, St Mary
pgward72@gmail.com
It happened to me last year when the Digicel data plan I tried on my phone for a couple of days expired. It happened to my wife last night when she put $500 credit on her phone and found it gone two hours later; when she called FLOW she was told she had inadvertently turned on her data with no plan. In neither case were we warned that we were being connected to the very expensive no-plan data mode and that we might, instead, prefer to register for a new plan, rather than empty out all of our phone call credit.
I am appealing to the Office of Utilities Regulation to insist that FLOW and Digicel decouple the data and phone call credit on mobile phones. At the very least, the switchover should not be automatic, and not be done without the user being informed and then agreeing.
Technically, it is no problem, but they make a lot of money inadvertently, if not dishonestly, by maintaining this system.
Paul Ward
Oracabessa, St Mary
pgward72@gmail.com