Dear Editor,
I would like to take this opportunity to give praise where praise is due. In December 2012, on Christmas Eve, my refrigerator began malfunctioning and eventually stopped working. By Christmas day, the items I had in the refrigerator began to spoil. I had to ask my neighbour to put some of the things in her refrigerator for me. This was a busy time for my family as we had relatives from abroad who needed cool drinks and one needs to know that one can provide the necessary things that are needed for the family at this time.
As a long-standing Courts customer, on December 27, 2012, I went to a Courts store in close proximity to where I live and explained my plight to the sales representative. I asked her if I could get the new refrigerator the same day as none of the repairmen could get the parts needed because of the holidays. I was taken aback when the rep had nothing positive to tell me. She was “iffing and butting” about getting the delivery of the appliance on the same day or the next day.
I decided to call Marjorie Daniels who had been transferred by the company to the Portmore branch of Courts. I explained the situation to her, and in two hours the truck was at my gate with the refrigerator. This is what I call customer service at its best. She was so positive and did all that she could to help in such a crisis.
Ms Daniels, I am sending you this “Big Thank You” publicly because this is what customer service should be. You will shine wherever you go because you have a genuine concern, care and love for your customers, so your customers will follow you wherever you go. The company should use you to teach the others about genuine customer service. May the Lord continue to bless you as you continue to serve with a heart of love.
Doreen Forrester
doreen.forrester@tpdco.org
I would like to take this opportunity to give praise where praise is due. In December 2012, on Christmas Eve, my refrigerator began malfunctioning and eventually stopped working. By Christmas day, the items I had in the refrigerator began to spoil. I had to ask my neighbour to put some of the things in her refrigerator for me. This was a busy time for my family as we had relatives from abroad who needed cool drinks and one needs to know that one can provide the necessary things that are needed for the family at this time.
As a long-standing Courts customer, on December 27, 2012, I went to a Courts store in close proximity to where I live and explained my plight to the sales representative. I asked her if I could get the new refrigerator the same day as none of the repairmen could get the parts needed because of the holidays. I was taken aback when the rep had nothing positive to tell me. She was “iffing and butting” about getting the delivery of the appliance on the same day or the next day.
I decided to call Marjorie Daniels who had been transferred by the company to the Portmore branch of Courts. I explained the situation to her, and in two hours the truck was at my gate with the refrigerator. This is what I call customer service at its best. She was so positive and did all that she could to help in such a crisis.
Ms Daniels, I am sending you this “Big Thank You” publicly because this is what customer service should be. You will shine wherever you go because you have a genuine concern, care and love for your customers, so your customers will follow you wherever you go. The company should use you to teach the others about genuine customer service. May the Lord continue to bless you as you continue to serve with a heart of love.
Doreen Forrester
doreen.forrester@tpdco.org