Dear Editor,
I am frustrated by Digicel's treatment of us the customers, who for almost 12 years have kept their business afloat.
It is a downright disgrace to see the Office of Utilities Regulation having to come out publicly recently to give Digicel 'the Bigger Better Network' a deadline to address customer complaints. I find it to be gross disrespect and total disregard for the hard-earned money that Jamaicans have spent with that company causing the OUR to step in.
With the new "improved" call rates announced by Digicel after their competition introduced their $2.99 per minute rate, I am yet to see a difference in the talk time value. When the 'Sweet Deal' was introduced, I was elated to utilise it until I came to the realisation that I was being billed per minute for each call, so a call lasting for five minutes and 15 seconds would be billed as a six-minute call.
Making a call which goes straight to voicemail without ringing, should not cost a customer, as we don't have the option to end the call before the automated voicemail is played. How is that value for my money when I end up paying for talk time unused?
The rights of customers and value should be top priority for all business entities as all businesses thrive off customer support. But instead, poor mobile services, dastardly customer service and overpriced call rates have been a part of the package sold to us with the purchase of Digicel devices and SIM cards.
Digicel, your actions in dealing with the Jamaican people are beginning to mirror that of JPS, but unlike JPS, another company offers the same services, so this is my farewell.
Novelette Tate
Kingston 19
Frustrated by Digicel service
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I am frustrated by Digicel's treatment of us the customers, who for almost 12 years have kept their business afloat.
It is a downright disgrace to see the Office of Utilities Regulation having to come out publicly recently to give Digicel 'the Bigger Better Network' a deadline to address customer complaints. I find it to be gross disrespect and total disregard for the hard-earned money that Jamaicans have spent with that company causing the OUR to step in.
With the new "improved" call rates announced by Digicel after their competition introduced their $2.99 per minute rate, I am yet to see a difference in the talk time value. When the 'Sweet Deal' was introduced, I was elated to utilise it until I came to the realisation that I was being billed per minute for each call, so a call lasting for five minutes and 15 seconds would be billed as a six-minute call.
Making a call which goes straight to voicemail without ringing, should not cost a customer, as we don't have the option to end the call before the automated voicemail is played. How is that value for my money when I end up paying for talk time unused?
The rights of customers and value should be top priority for all business entities as all businesses thrive off customer support. But instead, poor mobile services, dastardly customer service and overpriced call rates have been a part of the package sold to us with the purchase of Digicel devices and SIM cards.
Digicel, your actions in dealing with the Jamaican people are beginning to mirror that of JPS, but unlike JPS, another company offers the same services, so this is my farewell.
Novelette Tate
Kingston 19
Frustrated by Digicel service
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