Dear Editor,
I have been a contributor to the National Housing Trust (NHT) for years. I have never benefited from the NHT. I recently applied online for a refund. As far as I am aware, every cent that I have contributed since July of 1992 is mine to reclaim with interest, and that the same should be returned to me in short order.
I was contacted via email and was informed that my bank account would have been credited on or before July 5, 2013. I visited the Mandeville branch of the NHT on July 9, after checks with my bank revealed that no funds were deposited. I was told that the process was well underway and that it was likely that I would receive my money by July 12; that did not happen. I revisited the Mandeville branch on July 15; this time I was told that the application was at the verification stage (final stage) and my account would likely be credited by July 19. That too did not happen.
My most recent visit was on July 23. I was told that my application was cancelled. The ridiculous explanation given was that my seven-year application included a year for which I previously applied — never mind the other six years.
I was never contacted by the NHT. I was never informed via any media of this "development". My application was just cancelled.
A quick check on the NHT's website under "What to expect from us" outlined, "We promise all our customers the highest standards of service. Your queries, loan requests, suggestions, and complaints will be handled with the utmost confidentiality, integrity and care. You will be treated with respect by all our staff with whom you come in contact. Our aim is to delight you". I am not delighted.
I was amused to learn that, "The NHT won in 2011 and has repeated that achievement on July 11, 2013, walking away with the public sector's most-coveted Prime Minister's Trophy for the Best Customer Service Entity".
In light of the gross disservice I received from this award-winning agency, I would love to know: Why was there no notification of a cancellation of my application? Why was my application cancelled in the first place? Why will I need to wait "a few" weeks before reapplying? What happened to my contribution over the years? And, should contributors to the NHT begin to panic?
Daren Larmond
optilearn1@yahoo.com
I am not delighted, NHT
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I have been a contributor to the National Housing Trust (NHT) for years. I have never benefited from the NHT. I recently applied online for a refund. As far as I am aware, every cent that I have contributed since July of 1992 is mine to reclaim with interest, and that the same should be returned to me in short order.
I was contacted via email and was informed that my bank account would have been credited on or before July 5, 2013. I visited the Mandeville branch of the NHT on July 9, after checks with my bank revealed that no funds were deposited. I was told that the process was well underway and that it was likely that I would receive my money by July 12; that did not happen. I revisited the Mandeville branch on July 15; this time I was told that the application was at the verification stage (final stage) and my account would likely be credited by July 19. That too did not happen.
My most recent visit was on July 23. I was told that my application was cancelled. The ridiculous explanation given was that my seven-year application included a year for which I previously applied — never mind the other six years.
I was never contacted by the NHT. I was never informed via any media of this "development". My application was just cancelled.
A quick check on the NHT's website under "What to expect from us" outlined, "We promise all our customers the highest standards of service. Your queries, loan requests, suggestions, and complaints will be handled with the utmost confidentiality, integrity and care. You will be treated with respect by all our staff with whom you come in contact. Our aim is to delight you". I am not delighted.
I was amused to learn that, "The NHT won in 2011 and has repeated that achievement on July 11, 2013, walking away with the public sector's most-coveted Prime Minister's Trophy for the Best Customer Service Entity".
In light of the gross disservice I received from this award-winning agency, I would love to know: Why was there no notification of a cancellation of my application? Why was my application cancelled in the first place? Why will I need to wait "a few" weeks before reapplying? What happened to my contribution over the years? And, should contributors to the NHT begin to panic?
Daren Larmond
optilearn1@yahoo.com
I am not delighted, NHT
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