Dear Editor,
I am a resident in the Red Hills area. Some time ago, I began having issues with my water supply which is provided to us by the National Water Commission. As it was not entirely disturbing my day-to-day living, there was no initial action. However, I found that in my 10 months of living in this vicinity the problem of lack of water pressure is something that I have frequently experienced.
However, on Wednesday, August 17, 2016, when I woke up at 8 o’clock there was no water at all. I called the customer service immediately to find out the root of the issue and was told that there was a disturbance due to a mechanical failure and I was ensured that water would be restored during the day, or the latest Thursday, August 18, 2016. On returning home at 7 o’clock there was still no water. I once again telephoned customer service and I was told that water will not be returning until August 22, 2016. I was also told that trucked water will be provided during this time; however, a time schedule could not be given to me.
Why is it that I have to be calling a company in charge of servicing the entire Jamaica with water about a water issue. I saw no public service announcement. I was not informed, and I was certainly not given the impression that I would be without water for an extended amount of time so I could implement strategies to combat this issue.
I am upset. Upset that a multimillion-dollar company cannot properly inform me, a customer, about a water issue. There is an understanding that providing water to a mountainous area is challenging; however, why it is that if it is not a mechanical failure it is a Jamaica Public Service issue preventing me getting water. Red Hills is not the only area in Jamaica that is mountainous, so why is it that there is a constant issue providing water to my area. This is not the first time that I have been facing issues with water, and it can be very irksome. I would like a prompt solution to my issues, or at least proper information updates as to issues that directly affect my day-to-day living.
MH
Disgruntled customer
I am a resident in the Red Hills area. Some time ago, I began having issues with my water supply which is provided to us by the National Water Commission. As it was not entirely disturbing my day-to-day living, there was no initial action. However, I found that in my 10 months of living in this vicinity the problem of lack of water pressure is something that I have frequently experienced.
However, on Wednesday, August 17, 2016, when I woke up at 8 o’clock there was no water at all. I called the customer service immediately to find out the root of the issue and was told that there was a disturbance due to a mechanical failure and I was ensured that water would be restored during the day, or the latest Thursday, August 18, 2016. On returning home at 7 o’clock there was still no water. I once again telephoned customer service and I was told that water will not be returning until August 22, 2016. I was also told that trucked water will be provided during this time; however, a time schedule could not be given to me.
Why is it that I have to be calling a company in charge of servicing the entire Jamaica with water about a water issue. I saw no public service announcement. I was not informed, and I was certainly not given the impression that I would be without water for an extended amount of time so I could implement strategies to combat this issue.
I am upset. Upset that a multimillion-dollar company cannot properly inform me, a customer, about a water issue. There is an understanding that providing water to a mountainous area is challenging; however, why it is that if it is not a mechanical failure it is a Jamaica Public Service issue preventing me getting water. Red Hills is not the only area in Jamaica that is mountainous, so why is it that there is a constant issue providing water to my area. This is not the first time that I have been facing issues with water, and it can be very irksome. I would like a prompt solution to my issues, or at least proper information updates as to issues that directly affect my day-to-day living.
MH
Disgruntled customer